Customer Experience Innovations Conference 2018 brings together all specialists in this area with focus on strategic insights. It is an amazing opportunity to get an experience in customers’ relationship management and strategies.

Today, consumers are more informed, more demanding and have higher expectations than ever before. Customer Service Innovation Conference 2018 will guide you into the future of customer care and social media customer service as well as with new world’s technologies.

Who should attend: Directors, Marketing & Advertising managers, Sales managers, Marketing & Communications Specialists, IT specialists, IT/IS Management & Support Staff.

Industries: telecommunications, customer care & call center management, computing and software, banking and financial services, insurance, consulting, manufacturing, retail, auto, pharmaceutics, airline companies, public institutions

Key Points:

  • Changes in customer behavior in digital world
  • Return on customer experience investment
  • How to use customer feedback and data in creating your business strategy
  • Modern approaches in customer service and support
  • Robotics and artificial intelligence in customer experience
  • Customer engagement in the digital world
  • Engage employees at every level to create a customer-focused business


To discuss the attendee opportunities or register for the event please contact:
Sophia Davis
Event Producer
Tel.: +420 226 633 310
E-mail address:

To get assistance with booking a room and arranging your flight tickets please contact:
Maria Ristol 
Operation manager
Tel.: +420 228 225 415
E-mail address: